Cancellation Policy

At Ronoski, we understand that situations can change. Please review our cancellation terms carefully:

Cancellation Within 24 Hours

  • Full Refund: You may cancel your order within 24 hours of placing it and receive a 100% refund.
  • No Fees: Cancellations within this timeframe are free of charge, provided the order has not yet been shipped.

After 24 Hours or After Shipment

  • If your order has been shipped, it can no longer be canceled.
  • You must wait for the order to arrive and then follow our Returns Policy to return the item(s).
  • Restocking Fee: A 25% deduction from the order total will be applied to cover restocking and handling.

Pre-Order Cancellations

  • You may cancel any pre-order within 24 hours for a full refund.
  • If the item has already shipped, it must be returned according to our return policy, and the 25% restocking fee will apply.

How to Cancel

To cancel an order within the 24-hour window, please contact our customer support team with your order number:

Confirmation and Refund

Once your cancellation is processed, you will receive a confirmation email. Refunds are issued to your original payment method.

If the item is returned after shipping, 25% of the total order value will be deducted from the refund.

Contact Information

Website name: Ronoski

Company name: REFINED OUTFIT LTD

Company number: 15032442

Address: 37 Umfraville Dene, Prudhoe NE42 5JF, UK

Email: support@ronoski.com

Phone: +447418368198

Customer support: Monday to Friday, 9:00 a.m. to 5:00 p.m.